Shipping policy

Last Updated: 16th November 2025

ARCFUELSUPPS™ Shipping Policy

At ARCFUELSUPPS™, we are committed to providing a seamless and reliable shopping experience. Please review our Shipping Policy to understand how your order is processed and delivered.

1. Order Processing Time

  • All orders are typically processed within 1–2 business days (excluding weekends and public holidays).
  • During peak seasons, product launches, or promotional periods, processing times may be slightly longer.
  • You will receive an email notification with tracking details as soon as your order has shipped.
Our products are fulfilled through our trusted partner, which helps ensure fast and reliable dispatch.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout based on:
  • Your shipping address
  • The weight and contents of your order
We generally offer the following options (availability may vary by location):
  • Standard Shipping (Domestic):
    Estimated delivery within 1–4 business days after dispatch.
    (This reflects typical Suppliful carrier timeframes.)
  • Expedited Shipping (where available):
    Estimated delivery within 1–4 business days after dispatch, with priority handling by the carrier.
  • International Shipping:
    Delivery times vary depending on the destination country, local carrier performance, and customs processing.
Important: All delivery times are estimates only. Actual delivery may be affected by factors outside the control of ARCFUELSUPPS™, such as carrier delays, customs inspections, weather events, or peak-season congestion.

3. Domestic & International Shipping

ARCFUELSUPPS™ offers domestic and international shipping to select countries.
  • Domestic orders (within the primary fulfillment region) typically arrive within 1–4 business days after dispatch.
  • International orders may take longer due to distance, customs, and local postal services.
If your country is not available at checkout, we may not currently ship to that location.

4. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.
  • You can use this tracking number to monitor your shipment via the carrier’s website.
  • If you created an account, you may also track your order through the “My Account” section on our website.
If tracking does not update immediately, please allow 24–48 hours for the carrier’s system to refresh.

5. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to:
  • Local regulations
  • Import rules
  • Carrier limitations
If your order is affected by such a restriction:
  • ARCFUELSUPPS™ will contact you via email, and
  • You will be offered a full refund for the restricted item(s) if the order cannot be shipped.

6. Duties, Taxes & Customs Fees (International Orders)

For international orders:
  • Customs duties, taxes, and import fees may be charged by your local authorities.
  • These charges are not included in our product prices or shipping fees.
  • The customer is responsible for paying any applicable duties, taxes, or fees upon delivery.
ARCFUELSUPPS™ is not responsible for delays caused by customs processing or for any additional charges imposed by customs or local authorities.

7. Shipping Issues (Damage, Delays, Incorrect Items)

If you experience any issues with your shipment, such as:
  • Damaged items on arrival
  • Incorrect items received
  • Significant delays beyond the estimated delivery window
Please contact us at support@arcfuelsupps.com within 7 days of receiving your shipment (or from the marked delivery date for missing packages).
To help us resolve the issue quickly, please include:
  • Your order number
  • A brief description of the issue
  • Clear photos of the product, packaging, and shipping label (if applicable)
We will work with you to investigate and resolve the issue in line with our Returns & Refunds Policy.

8. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
  • ARCFUELSUPPS™ is not responsible for delayed, lost, or misdelivered shipments due to incorrect or incomplete address information provided by the customer.
  • If a package is returned to sender due to an incorrect address, additional shipping fees may apply to resend the order.

9. Contact Information

For any questions or concerns about shipping, please contact:
Email: support@arcfuelsupps.com
Our team at ARCFUELSUPPS™ will do our best to support you and ensure your order experience is as smooth as possible.