Shipping policy

ARCFUELSUPPS™ Shipping Policy

Last updated: 18 October 2026

At ARCFUELSUPPS™, we are committed to providing a reliable shopping experience. Please review our Shipping Policy to understand how your order is processed and delivered.

1. Where We Ship

We currently ship within the United States only (excluding Alaska, Hawaii, US territories and military APO/FPO addresses). Orders are dispatched from within the USA.

If your country does not appear at checkout, we do not currently ship to that location. We are working on additional destinations — join our email list to hear first when we add them.

2. Order Processing Time

  • Orders are dispatched within 1–5 business days (excluding weekends and public holidays).
  • During peak seasons, product launches, or promotional periods, dispatch times may be slightly longer.
  • You will receive an email notification with tracking details as soon as your order has shipped.

3. Shipping Rates & Delivery Times

  • Tracked shipping: $5.99 flat rate.
  • Free shipping on orders of $100 or more.
  • Estimated delivery is 2–4 business days after dispatch.

Important: all delivery times are estimates only. Actual delivery may be affected by factors outside our control, such as carrier delays, weather events, or peak-season congestion.

4. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.
  • You can use this tracking number to monitor your shipment on the carrier's website.
  • If you created an account, you may also track your order through the “My Account” section of our website.
  • If tracking does not update immediately, please allow 24–48 hours for the carrier's system to refresh.

5. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to local regulations, import rules, or carrier limitations. If your order is affected, we will contact you by email and offer a full refund for the restricted item(s) if the order cannot be shipped.

6. Shipping Issues (Damage, Delays, Incorrect Items)

If you experience damaged items on arrival, incorrect items received, or significant delays beyond the estimated delivery window, please contact us at support@arcfuelsupps.com within 7 days of receiving your shipment (or from the marked delivery date for missing packages).

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product, packaging, and shipping label (where applicable)

We will work with you to investigate and resolve the issue in line with our Refund Policy.

7. Address Accuracy

  • Please ensure your shipping address is complete and accurate at checkout.
  • ARCFUELSUPPS™ is not responsible for delayed, lost, or misdelivered shipments caused by incorrect or incomplete address information provided by the customer.
  • If a package is returned to sender due to an incorrect address, additional shipping fees may apply to resend the order.

8. Contact

For any questions or concerns about shipping, contact us at support@arcfuelsupps.com.