Refund policy

Arcfuelsupps Return & Refund Policy
Last Updated: 13 February 2025
At ARCFUELSUPPS™, we stand behind the quality of our products and want you to have a great experience with every order. Because our products are ingestible supplements, and our fulfillment partner does not accept returns, we are not able to accept physical returns of products once they have left our warehouse.
However, we do offer refunds or replacements in specific cases as outlined below.
If you have any questions, please contact us at support@arcfuelsupps.com.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ve got you.
You may be eligible for a replacement or refund if:
  • The product arrived visibly damaged (e.g., cracked tub, broken seal, heavily dented container).
  • You received the wrong product or flavor compared to what you ordered.
  • There is a clear manufacturing defect (e.g., missing seal, incorrect label, foreign object in container).
What you need to do:
  1. Contact us at support@arcfuelsupps.com within 7 days of receiving your order.
  2. Include:
    • Your order number
    • A brief description of the issue
    • Clear photos of:
      • The product and packaging
      • The shipping label
      • The damage/issue
If your claim is approved, ARCFUELSUPPS™ will:
  • Send a replacement at no additional cost, or
  • Offer a refund to your original payment method (at our discretion).
You do not need to ship the product back to us.

2. Returns for Change of Mind / Opened Products

Because our products are consumable supplements, and for safety, hygiene, and regulatory reasons, we cannot accept returns of:
  • Opened products
  • Partially used products
  • Products where the safety seal has been broken
  • Products you simply no longer want or changed your mind about
This applies even if the product was fulfilled correctly and is in good condition.
We do not resell returned supplements, and our fulfillment partner does not process physical returns, so all sales are final except in the cases outlined in Section 1 (damaged/defective/incorrect items).

3. Order Issues, Lost or Stolen Packages

If your tracking shows delivered but you did not receive your package:
  1. Please first check:
    • With neighbors or household members
    • Around your property (e.g., side doors, garages, mailrooms)
  2. If you still cannot locate it, contact us at support@arcfuelsupps.com within 7 days of the marked delivery date.
We may:
  • Help you open an inquiry with the carrier, and
  • At our discretion, offer a one-time replacement or partial refund, depending on the circumstances.
ARCFUELSUPPS™ is not responsible for orders shipped to an incorrect address provided by the customer at checkout.

4. Refund Eligibility & Process

Refunds may be granted in the following situations:
  • Approved damaged/defective/incorrect item claims
  • Approved shipping issues (lost/damaged in transit)
  • Other exceptional cases at the sole discretion of ARCFUELSUPPS™
How refunds work:
  • Refunds are issued to the original payment method used at checkout.
  • Once approved, please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
We reserve the right to deny refund or replacement requests if:
  • The claim is submitted outside the stated timeframes
  • There is insufficient evidence (e.g., no photos, no order number)
  • There is suspected abuse of our policy

5. Subscription Orders (If Applicable)

If you use a subscription with ARCFUELSUPPS™:
  • You are responsible for managing your subscription and cancelling before the next billing date if you no longer wish to receive products.
  • Once an order has been processed and shipped, it is treated as a final sale, subject only to the damaged/defective/incorrect item rules above.

6. How to Contact ARCFUELSUPPS™

For any questions about your order, refunds, or replacements, please contact:
Email: support@arcfuelsupps.com
Please include your full name, order number, and a clear description of your issue so we can help you as quickly as possible.